ETC Computer Lab

Help Desk

We're Here to Help

To speak with a member of the IT Help Desk call 267-341-3402 (or simply dial 3402 from on-campus phones). For help via our online ticket support system, submit your question (including as many details as possible) by clicking on the Help Desk Requests link. A technician will respond to you within one business day.

For in-person help on the Philadelphia campus, visit the IT Help Desk Office in Holy Family Hall - Room 111. 

Call: 267.341.3402  

Hours - Fully Staffed  
Monday - Friday 7:30 a.m. - 4:30 p.m.

Hours - Limited Staff  
4:30 p.m. to 7:30 p.m.

Closed on weekends and official University holidays

If no one is available after hours, you can email, submit a service request, or call and leave a voice mail, and we'll get back to you as soon as possible.

First Time Login Instructions for Faculty, Staff & Contractors

First Time Login Instruction


I Need To...